Refund policy

ZRINSKI Rock Shop products are made to order through print-on-demand production. Because each item is produced specifically after purchase, we generally do not accept returns or exchanges for buyer’s remorse, wrong size selection, or change of mind.

If your item arrives damaged, defective, misprinted, incorrect, or there is a fulfillment issue, please contact us within 7 days of delivery at zrinskirockshop@gmail.com with your order number and clear photos of the issue. We will review the situation and, when appropriate, arrange a replacement or refund.

For lost or delayed packages, please contact us as soon as possible so we can review the tracking information and help determine the next step.

Orders may only be canceled if they have not yet entered production. Once an order has been sent to production, cancellation may no longer be possible.